I have employed the use of BATEK for 3 franchise areas in the Leather Doctor group. When purchasing additional franchises to grow my portfolio, my strategy was to contract out those businesses and have Ben at BATEK manage the administration for all 3 technicians. This would allow me to concentrate on other ideas I had. The service worked better than I hoped for, so much so, when I would come home, I realised very quickly, my office had become a space I didn’t need to enter anymore. BATEK Services was essentially a virtual assistant that ran my businesses and contractors. Any issues were always taken care of even before I had thought of it. After a few successful years, my contractors moved on which brought me back to the daily runnings of being on the tools. Without the continued support of BATEK, there is no way I could of managed the work load, admin and customer service that this business provided. This service is priceless.
Phil - Burleigh, QLD
I’ve had Ben from BATEK working for us for a number of years. He has been fantastic in solving the problems we had in finding the right repairers and connecting them to our customers. His technical and IT ability has been invaluable as well, not only with helping our customers get the repair solution they need, but also troubleshooting IT issues for our office team. He’s like that member of the family that keeps everyone else in a good mood and gets things done. Great service all round.
Dean - Sydney, NSW
MSi Australia has depended on Ben from BATEK Services since 2015 to facilitate bookings and initial customer contact for any one of our 270 technicians Australia wide. Thanks to BATEK, response time was drastically reduced as productivity increased and allowed our technicians to focus on their work. Delicate and difficult processes, professionally handled. Thank you Ben and the BATEK team!
David - Gold Coast, QLD
I have known Ben from BATEK since April 2017. As a newbie franchisee, adapting to existing systems and protocols the learning curve was steep. Thus my introduction to Ben was born at a critical point in the life cycle of a new business. Ben's patience at that moment proved to have no end. Ben's understanding of the Leather Doctor business system proved to be a vital component in this process. Ben exercised care, calm communication at all times. He proved reliable and dependable and a friendship blossomed. Ben soon learnt the nuances of how I worked and performed my administrative to function and was able to communicate in terms and ways which were familiar to me. This was vital in taking the business from a kernel of an idea into actualisation of its form. The Leather Doctor Blacktown was up and running and Ben from BATEK was largely responsible for making this happen seamlessly.
Four months into the new business, I had to deal with the first of only a very few hurdles. I was running this new business and establishing its purpose. It was Ben who highlighted the reasoned response having noted patterns in the jobs we were undertaking and in the jobs that needed to be delegated forward. Without Ben's input, this business would have performed a good deal more different than what it has. People regularly ask my opinion on the Leather Doctor business proposition. Is taking on an LD franchise worth the hard work it takes to run a business in this environment? My answer to date has been yes. This is largely due to the fact that I understood Ben's skill set and how I might use some of his skills in running my business. I offer the encouragement to all franchisees to consider asking BATEK Services to assist you in the management of everyday tasks. They are so much more than a booking service. I am sure they will become a vital component of your successful franchise.
Michael - Adelaide, SA
BATEK has been a reliable service for 3 years during which time Ben has served in several different capacities. He has demonstrated great versatility as he has adapted to different rolls when required. Some of the positions he has held are: Bookings Manager, Quality Assurance, IT Support and 3rd Party Locator. As Bookings Manager he was responsible to contact customers in order to arrange and schedule work appointments for 8 of our franchisees to facilitate the most efficient use of their time on a day by day basis. This process required excellent person to person skills as well as a high level of computer skills using both our custom and commercial software. Quality Assurance required careful assessment of the accuracy and quality of reports by franchisees. This required a high level of knowledge of furniture damage issues and repair methodology as well as good written and communication skills. Ben was extremely competent in this roll. Ben has a broad knowledge of the computer and IT environment. He is skilled in computer repair as well as understanding general hardware and software. Ben is able to master new software in quick time and has been very valuable in our business in completing projects that others did not have the skill to manage. Often our business had a need to source repairers from outside our own network. The roll of a 3rd Party Locator was to locate and negotiate with repairers and to determine their capability to do the work required. Ben filled this roll with excellent success. Resourcefulness and person to person communication skill were essential for this roll. I can highly recommend Ben for any roll that encompasses any of the above skills.
Geoff - Gold Coast, QLD
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